How we handle your information, in plain English. Last updated 21 September 2026.
Boston Home Improvements Ltd (company no. 14259828), registered at 9 Rose View Drive, Holbeach, Spalding, Lincolnshire PE12 7LD. We are the data controller for the information described here. Contact us about your data on 01406 430320 or info@bostonhomeimprovementsltd.co.uk.
When you request a quote by form, phone, email or social media, we collect your name, contact details, address of the property to be quoted, and details of the work you want. We use this to visit, design and price your job, to carry out work you instruct, and to keep the records the law requires of a trading business. Our lawful bases are taking steps to enter a contract with you, performing that contract, and our legitimate interest in running the business.
We photograph our work. We only publish photographs that identify your property with your agreement, and you can withdraw that agreement at any time by contacting us.
Our website is hosted by Netlify, and form submissions pass through their systems. Page fonts load from Google Fonts, which involves your IP address reaching Google. Enquiries are passed to our customer management system so we can call you back and text you updates. We use Google Ads to advertise, and Google Ads cookies measure which adverts led to an enquiry; if you choose No thanks on the cookie bar, Google receives only cookieless, anonymous signals. When you send a quote request we share your phone number and name with Google in a secure, one-way hashed form, solely to measure whether our adverts worked. We do not sell your information. Suppliers only receive what a job strictly requires.
Enquiry details that do not become jobs are kept up to 12 months, then deleted. Customer and job records are kept for the life of your 10-year guarantee plus the periods tax law requires.
You can ask for a copy of the information we hold about you, ask us to correct or delete it, object to our use of it, and complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with our answer. Ask us first: we fix things quickly.
We use cookies to see which adverts bring in enquiries, so we can keep our prices down. Privacy
